- Welcome Eyewear offers products (such as sunglasses and prescription lenses) and services (such as eye-tests), together with the “Products”.
- These Terms and Conditions (including any documents referenced herein and any other special terms and conditions confirmed by us in writing, together with the “T&C’s”) apply to all offers of Welcome Eyewear Ltd. and any of its affiliates (together “Welcome Eyewear” or “we”) and any agreements concluded between Welcome Eyewear and you, whether online through the website www.welcomeeyewear.com (or any other website we operate, together with the “Website), in stores or via other (online) sales channels).
- Please read these T&C’s carefully before placing an order for any Products on the Website. By placing an order for or by using our Products, you automatically agree to and are bound by these T&C’s. If you have any questions, please contact the Customer Service Team before placing an order. Print or save the T&C’s for your reference. If you do not agree with the T&C’s, please discontinue the use of Website.
- In case the order concerns a purchase, the following is applicable. Once we have confirmed your card authorization for your order and confirmed your order in writing (including by email), an agreement between us is concluded. If you do not receive a confirmation within 24hrs of placing your order, please contact our Customer Service Team. Welcome Eyewear is not obliged to accept any orders.
- If the Products are no longer available, even after the order has been confirmed, we will let you know. You may then order another Product from our Website or, if you wish, cancel the order. Any payment made will be refunded (see Section 3, Pricing and Payment).
- By placing an order you confirm that:
- the data provided by you are complete and correct;
- you are aged 16 or over, legally qualified to place an order and are not registered blind or partially sighted;
- you have a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 (twenty-four) months (or 12 (twelve) months if you are aged 70 or over); and
- you will comply with all instructions provided by your optometrist and Welcome Eyewear;
- upon request, you will supply accurate details of your current prescription (including any notes on the prescription).
- You are responsible for the prescription if you order a Product on the basis of a prescription provided by a third party. Any costs/damages incurred as a result of an incorrect third-party prescription or of incorrectly providing the details of the prescription to Welcome Eyewear are for your account. In such an event, the purchase price of the Product will not be reimbursed.
Pricing and Payment
- All prices shown on the Website are in British Pounds and inclusive of 20% VAT.
- Payment shall be made upon placing your order. All credit card and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer refuses to authorize payment, Welcome Eyewear may reject your order.
Retention of title
- Welcome Eyewear remains the owner of the Products until you have made the required payment in full. After delivery but before payment has been made in full, you are responsible to keep the Products safe and undamaged.
- If you have not made the payment timely and/or in full, Welcome Eyewear may at any time reclaim and collect the Products, to which you will provide all cooperation.
- If Welcome Eyewear reclaims the Products under this clause, the agreement is rescinded. This does not limit Welcome Eyewear’s right to claim damage and interests.
- If you have paid the Products prior to their delivery, Welcome Eyewear holds the Products for you until delivery.
Delivery and defects
- The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Products are considered delivered when accepted by or on behalf of you at the delivery address. If you fail to accept the Products after two (2) delivery attempts, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you, re-arrange delivery or collection, Welcome Eyewear may terminate the agreement.
- For Products that you pick-up in a Welcome Eyewear store, the Products are considered delivered when picked up by you at the store.
- We aim to deliver the Products within 8-10 working days after acceptance of the order as per clause 3.2. Delivery times are estimates and cannot be guaranteed.
- We have a legal duty to provide Products in conformance with the agreement. You should inspect the Products for defects as soon as possible after delivery and inform us of any defects to the Products preferably within seven (7) days, so we can make a claim against the carrier if needed, but in any case within thirty (30) days. Defect Products can be returned as described in Section 6 (Cancellation and Return Policy).
Cancellation and Return Policy
- You may cancel your order before delivery in writing. To do this, you can email us at firstname.lastname@example.org. Any payment already made by you will be refunded as set out below.
- You may also return or exchange the Products ordered (both regular and prescription glasses) within thirty (30) days after delivery, regardless of the reason. During this period, you will handle the Product, its packaging and accompanying materials with great care. You will only unpack the Product insofar as necessary to determine if you want to keep the Product.
- If you wish to return a Product, it should be in its original packaging and with all accompanying materials included. Also, the Product should be in its original condition, insofar as reasonably possible. You can contact us to obtain a return form and return the Products by mail (as per our instructions) or to a Welcome Eyewear store, within fourteen (14) days of your cancellation.
- Upon receipt of your cancellation of the order, and without the Products being exchanged for another Product, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (14) days of receipt of your cancellation. In the event of an exchange, the purchase price of the exchanged Product will be set off against the purchase price of the returned Product. Depending on the amount, an additional payment from you may be required.
Warranty and liability
- We provide a one (1) year warranty on all Products, starting upon delivery.
- If the Products have a defect within the warranty period, you must notify Welcome Eyewear of the defect within a reasonable period after becoming aware of it (preferably within two (2) months). After such notification, you will be entitled to a replacement.
- No claim under the warranty can be made if the damage is caused:
- deliberately or by negligence;
- by improper use or careless maintenance;
- by normal wear and tear;
- by not or incorrectly following the instructions relating to the Product; or
- by having anyone other than Welcome Eyewear make repairs or changes to the Product.
- Welcome Eyewear’s liability under these T&C’s and the agreement is limited to the obligations stated in this section (Warranty) and product liability. Any other liability of Welcome Eyewear is explicitly excluded unless the damage is the result of Welcome Eyewear’s willful intent or gross negligence.
- Should Welcome Eyewear despite the foregoing still be held liable, that liability is limited to GBP 1000 (one thousand pounds) for each occurrence, with a maximum of GBP 5,000 ( five thousand pounds) per year.
- Any information provided on or in relation to the website is for general information purposes only and the user is and remains solely responsible for the use and interpretation of the information on the Website.
- The information shall not be considered as medical advice or otherwise and should not be used for any diagnosis or choice for treatment. Always consult a doctor or specialist for medical problems. Although we take great care in maintaining our Website, we cannot guarantee that the Website and its contents are accurate, complete, up to date, nor that the Website is available, uninterrupted, error-free or free of viruses or bugs. Insofar as our Website contains information of third party’s or links to other websites, Welcome Eyewear is not responsible for any such information or links (or availability thereof).
- We intend to display the Products as accurately as possible but cannot guarantee that the images of the Products are an accurate representation of the actual merchandise due – among other reasons – to the technical difference in monitors or screens you may use. All specifications, drawings, and particulars of weights, sizes and performance are approximate only.
Account, Personal Data, and Privacy
- When placing an order for our Products, you may have to create an account with Welcome Eyewear. In order to be able to open an account, you must provide your personal data. You are responsible for the safety and correct use of your password to your account with Welcome Eyewear and will keep this confidential. If you suspect your account is being abused, please contact the Customer Service team immediately.
- By accepting the T&C’s you grant Welcome Eyewear permission to send you our newsletter and make offers to you via email. You can always unsubscribe from our offers and newsletter by clicking on the link in such email. Welcome Eyewear may also at any time stop sending you offers or newsletters by email.
Intellectual Property Rights
- Unless otherwise stated, Welcome Eyewear holds all intellectual property rights to the Website, its contents (including text, design, layout, images, and videos), the Products, trademarks and trade names of Welcome Eyewear.
- You may use the website and information provided thereon for your own personal use (such as printing and saving them for later viewing). Any other use (such as copying, redistributing or saving the contents or any part thereof to another website, framing, hyper- or/deep linking to another website) is not allowed without our express written consent.
- Except as hereinafter provided, Welcome Eyewear is not liable for any default or delay in its performance (or that of any third parties relied on by it) due to Force Majeure. Force Majeure means any circumstance beyond the control of Welcome Eyewear such as, without limitation, acts of God, strikes, lockouts or industrial disputes or disturbances, civil disturbances, acts of third parties, wars, riots, blockades, lightning, fire, storm, floods, explosions, the inability to obtain or retain necessary authorizations, permits, and compliance with any law or governmental order, rule, regulation or direction, regardless of whether it is later held to be invalid.
- In the event of a Force Majeure event, Welcome Eyewear shall inform you as soon as reasonably. Both Welcome Eyewear and you may rescind the agreement if the Force Majeure lasts for more than 21 (twenty-one) days. Welcome Eyewear will refund any payment made.
- Welcome Eyewear may change these T&C’s at any time. By placing an order you agree that the latest version of these T&C’s will apply to your order.
- Any deviation from the terms of the agreement (including the T&C’s) must be done in writing and signed by both parties.
- References to writing also include email, unless stated otherwise.
- If any part of these T&C’s is invalid or unenforceable, it shall be replaced by a valid term and the remainder of these T&C’s will remain in place.
- Failure to enforce any part of these T&C’s shall not be a waiver of any right of Welcome Eyewear, a waiver must always be done explicitly and in writing.
- Any Terms and conditions of you are explicitly rejected and do not apply to the agreement between Welcome Eyewear and you.
- You may not transfer any of your rights or obligations under these T&C’s to another person without our prior written consent, which we will not withhold unreasonably. If Welcome Eyewear wishes to transfer its rights and obligations under these T&C’s to a third party, for which you hereby in advance grant your consent. Such transfer will not affect your rights under these T&C’s.
- If you need to contact us, our dedicated Customer Service team can be contacted at email@example.com.
- This Agreement shall be governed by and construed in accordance with the law of the United Kingdom. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice.